CMDB Tool Administrator - BMC

CMDB Tool Admin SME

We are seeking a CMDB Tool Admin SME with strong expertise in BMC Helix CMDB and Discovery, particularly in hybrid cloud and on-premise environments.

The ideal candidate will be responsible for maintaining CMDB accuracy, implementing asset discovery, troubleshooting reconciliation issues, and managing service / journey mapping while identifying opportunities for automation and improvement.

Key Responsibilities :

• Implement and administer BMC Helix Discovery for cloud and on-premise infrastructure.
• Maintain accurate and updated Configuration Items (CIs) in the CMDB through automated and manual updates.
• Perform asset discovery and reconciliation across hybrid environments, ensuring data integrity and completeness.
• Configure and manage reconciliation rules, deduplication logic, and error resolution.
• Perform deep-dive investigations into CMDB data quality issues and implement remediation strategies.
• Develop and manage CMDB dashboards, customized request catalogs, and workflow automation.
• Conduct service and journey mapping to enhance visibility into business-critical services.
• Integrate CMDB with other enterprise tools such as SCCM, SolarWinds, and cloud service providers.
• Ensure ongoing CMDB governance, supporting audits, compliance requirements, and best practices.
• Identify and lead initiatives to automate processes and optimize CMDB operations.
• Act as the CMDB subject matter expert, providing guidance and support to cross-functional teams.
• Participate in incident and change management processes related to CMDB.

Required Skills & Qualifications :

ref : hirist.tech)