CMDB Tool Admin SME
We are seeking a CMDB Tool Admin SME with strong expertise in BMC Helix CMDB and Discovery, particularly in hybrid cloud and on-premise environments.
The ideal candidate will be responsible for maintaining CMDB accuracy, implementing asset discovery, troubleshooting reconciliation issues, and managing service / journey mapping while identifying opportunities for automation and improvement.
Key Responsibilities :
- Implement and administer BMC Helix Discovery for cloud and on-premise infrastructure.
- Maintain accurate and updated Configuration Items (CIs) in the CMDB through automated and manual updates.
- Perform asset discovery and reconciliation across hybrid environments, ensuring data integrity and completeness.
- Configure and manage reconciliation rules, deduplication logic, and error resolution.
- Perform deep-dive investigations into CMDB data quality issues and implement remediation strategies.
- Develop and manage CMDB dashboards, customized request catalogs, and workflow automation.
- Conduct service and journey mapping to enhance visibility into business-critical services.
- Integrate CMDB with other enterprise tools such as SCCM, SolarWinds, and cloud service providers.
- Ensure ongoing CMDB governance, supporting audits, compliance requirements, and best practices.
- Identify and lead initiatives to automate processes and optimize CMDB operations.
- Act as the CMDB subject matter expert, providing guidance and support to cross-functional teams.
- Participate in incident and change management processes related to CMDB.
Required Skills & Qualifications :
Proven experience with BMC Helix CMDB & Discovery tools.Strong understanding of multi-cloud environments and asset visibility requirements.Experience managing and configuring reconciliation rules, resolving deduplication and reconciliation errors.Knowledge of CI lifecycle management, CMDB governance, and audit processes.Hands-on experience with dashboard creation and CMDB workflow customization.Experience integrating CMDB with SCCM, SolarWinds, and other enterprise tools.Ability to independently identify and address CMDB issues and drive improvements.Bachelors or Masters degree in Computer Science, IT, or related field.ITIL v4 CertificationBMC Discovery 22.x : Fundamental AdministeringBMC Certified Professional Helix ITSM and Virtual Agentref : hirist.tech)