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CMDB Tool Administrator - BMC

CMDB Tool Administrator - BMC

Varite IndiaBangalore
30+ days ago
Job description

CMDB Tool Admin SME

We are seeking a CMDB Tool Admin SME with strong expertise in BMC Helix CMDB and Discovery, particularly in hybrid cloud and on-premise environments.

The ideal candidate will be responsible for maintaining CMDB accuracy, implementing asset discovery, troubleshooting reconciliation issues, and managing service / journey mapping while identifying opportunities for automation and improvement.

Key Responsibilities :

  • Implement and administer BMC Helix Discovery for cloud and on-premise infrastructure.
  • Maintain accurate and updated Configuration Items (CIs) in the CMDB through automated and manual updates.
  • Perform asset discovery and reconciliation across hybrid environments, ensuring data integrity and completeness.
  • Configure and manage reconciliation rules, deduplication logic, and error resolution.
  • Perform deep-dive investigations into CMDB data quality issues and implement remediation strategies.
  • Develop and manage CMDB dashboards, customized request catalogs, and workflow automation.
  • Conduct service and journey mapping to enhance visibility into business-critical services.
  • Integrate CMDB with other enterprise tools such as SCCM, SolarWinds, and cloud service providers.
  • Ensure ongoing CMDB governance, supporting audits, compliance requirements, and best practices.
  • Identify and lead initiatives to automate processes and optimize CMDB operations.
  • Act as the CMDB subject matter expert, providing guidance and support to cross-functional teams.
  • Participate in incident and change management processes related to CMDB.

Required Skills & Qualifications :

  • Proven experience with BMC Helix CMDB & Discovery tools.
  • Strong understanding of multi-cloud environments and asset visibility requirements.
  • Experience managing and configuring reconciliation rules, resolving deduplication and reconciliation errors.
  • Knowledge of CI lifecycle management, CMDB governance, and audit processes.
  • Hands-on experience with dashboard creation and CMDB workflow customization.
  • Experience integrating CMDB with SCCM, SolarWinds, and other enterprise tools.
  • Ability to independently identify and address CMDB issues and drive improvements.
  • Bachelors or Masters degree in Computer Science, IT, or related field.
  • ITIL v4 Certification
  • BMC Discovery 22.x : Fundamental Administering
  • BMC Certified Professional Helix ITSM and Virtual Agent
  • ref : hirist.tech)

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    CMDB Tool Administrator - BMC • Bangalore