Help Desk Associate

Vantive : A New Company Built on Our Legacy

Since last year, Baxter has been on a journey to separate our Kidney Care segment into a standalone company. Vantive

• will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and dont settle for the mediocre. Each of us are driven to help improve patients lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

Job Summary :

We are seeking a highly motivated and detail-oriented Service Desk Analyst to join our Procurement team. As a Procurement Service Desk Analyst, you will manage daily operations of the service desk including schedule adherence, operational metrics, and individual performance metrics. You are responsible for ensuring the efficient and effective delivery of procurement support services to customers. In this role, you will be responsible for quickly resolving the issues and incidents reported by end users of procurement systems like Coupa, Ariba, MDM, etc. and for responding to requests for information and services.

As the Service Desk Analyst, you will be responsible for resolution of incidents and service requests within SLAs and ensure customer satisfaction. You will also be responsible for process improvement and expanding the scope and knowledge over time.

Key Responsibilities :

Qualifications :

Reasonable Accommodations

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Locations - BANGL / RND - BANGALORE R&D, India