Salesforce Administrator

ZeroFox seeks a Business Systems Administrator to support the sales and operations teams and ultimately increase productivity by ensuring the efficiency and effectiveness of ZeroFox’s Salesforce.com instance. Additionally, the selected candidate will be responsible for helping create, evaluate, and optimize data, sales, and operations processes, as well as  related sales applications.

This is a critical, highly-visible role within ZeroFox that will work closely with Sales, Marketing, and Operations. Salesforce.com administration experience, business acumen, analytics and reporting expertise, and aptitude with other sales-related technologies are must-haves. A proven history of designing & implementing user-friendly applications & functionality based on business requirements along with the ability to quickly deliver information and insights to stakeholders from business systems tools, are imperative.

Role and responsibilities

• Applications Management : Oversee the use and improvement of Salesforce.com and related tech stack to continually increase efficiency and ease of use for the sales team.
• SFDC Support : Along with the Sales Operations Specialist, triage all support tickets in Salesforce.com while leading implementation of new products / features for sales and operations users in all business systems.
• Data Management : Manage and evaluate data to determine a product’s or campaign’s effectiveness.
• Sales Forecasting : Support the Chief Revenue Officer, Sales Operations Manager, and Sales Leadership to enable accurate forecasting reporting for each segment of the business, including individual metrics.
• Territory Management : Outline and define various sales territories in SFDC.
• Training : Train new and current sales team employees on operational responsibilities required within ZeroFox’s business systems. Training responsibilities include, but are not limited to, tech stack, sales and operational processes, reporting, data governance, etc.
• Evaluation and Implementation : Evaluate data to validate the success of a product or sales plan, implementing alternative measures if the evaluation yields unsatisfactory results.

Requirements

Benefits