Wells Fargo - Lead System Operations Engineer

About this role :

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will :

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve Qualifications :
• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, Expectations :
• Incident Management - Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
• Problem Management - Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
• Oversee and ensure nightly batch completes within agreed business SLAs.
• Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
• Following documented escalation procedures.
• Performing application health checks and ensuring that all applications are green before the start of business.
• Documenting known production incidents into knowledge base.
• Release co-ordination with stakeholders to ensure smooth deployment into production.
• Participate in BCP / DR activity to ensure BCP readiness of production environment.
• Ensuring all the applications and systems are up and running fine for customers.
• Handling all production support escalations and MIM (Major Incident Management) calls during India day hours

and resolving the issue with minimum TTR.

Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following : work experience, training, education

Shift Time 06 : 30 AM IST - 3 : 30 PM IST and 13 : 30 PM IST - 22 : 30 PM IST (We work in two shifts and there is no night shift).

ref : hirist.tech)