JC Senior Digital Repair Specialist ( 82494224 )

Posted Date : 05 Apr 2025

Function / Business Area : Customer Service

Location : Jalandhar 2 - BMC Chowk

Job Responsibilities :

• Interact with customers on handset, other Mobility / Fixed devices related issues
• Troubleshoot devices defects
• Handle devices related queries
• Record job entry in Customer Relationship Management portal
• Upgrade software of devices
• Assemble / dismantle smartphones (unibody / duo body)
• Repair handsets by changing screen, speaker, mic, camera etc.
• Repair handsets by PCB swap, sub-PCBA / charging connector replacement etc.
• Deposit of cash collected through service
• Verify devices for exchange
• Inspection of FTTx devices
• Job role requires travel to various touch points as planned / as & when required
• Train / Support / Supervise extended service touch points at own stores and engage them in Device Service Delivery
• Adhoc responsibilities include mandatory participation in activities rolled out from time to time viz. attending to the complaint calls pertaining to SLP devices & related support systems at own sites & sites, Out-calling due for recharge base; coaching set of Jio Associates and enhancing their participation & productivity (sell-out & activation)

Education Requirement :

Experience Requirement :

Skills & Competencies :

Please update your profile and upload resume to apply

Location Map : Jalandhar 2 - BMC Chowk