Senior Associate - Customer Service Operations

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Associate –Customer Service OperationsIn this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and / or improvement of existing processes in healthcare industry.

Responsibilities

Provide excellent customer service to our customers.

Resolve and respond to customer inquiries, request and problem escalations.

Provide support to update data on customer portals proactively and through email / chat request

Maintain a thorough understanding of client process and policies

Reproduce customer issues and escalate product bug.

Responsible to demonstratecapacity for critical thinking and analysis.

Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Prepare and publish reports in the team

Candidate should be comfortable with 24

• 7 shift timings.

Qualifications we seek in you!

Minimum Qualifications

Any graduate degree or equivalent with a strong academic record

Excellent Communication Skills both written and verbal

Previous experience in a customer service role chat / email / voice

Effective probing skills and analyzing / understanding skills

Must be able to work on a flexible schedule

Effective probing skills and analyzing / understanding skills

Strong attention to detail.

Must be comfortable to work on in evening and night shifts

Preferred Qualifications

Intermediate MS Excel knowledge

VBA & SQL knowledge is a plus