Responsibilities :
- 6+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.
Technical Skills :
Deep expertise in ServiceNow platform development :
Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts.Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).ServiceNow APIs (REST, SOAP).GRC Module Experience :
Implementation experience with ServiceNow GRC Module :Implementation, configuration, and customization of Risk Management, Policy & Compliance, Audit Management, and Vendor Risk Management.Understanding of GRC frameworks (e.g., NIST, ISO 27001, COBIT).Integration Experience :
Proven experience with complex integrations :
Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.Experience with various authentication methods (OAuth, Basic Auth, certificates).AI / ML Capabilities :
Familiarity with ServiceNow Now Assist and AI / ML capabilities :
Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities.Experience in leveraging or implementing AI / ML-driven features within ServiceNow.Preferred Certifications :
ServiceNow Certified Application Developer Highly desirable.Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC, CIS-Discovery, CIS-Service Mapping).Experience with other ServiceNow modules (ITSM, GRC, NowAssist).ref : hirist.tech)