DHI Solutions - Team Lead - Observability Services

Job Summary :

We are seeking a highly skilled and proactive Team Lead Observability & RCA to build and lead a team focused on monitoring, alerting, logging, tracing (MELT), and deep Root Cause Analysis (RCA). The ideal consultant will have hands-on expertise in tools like Datadog, a strong understanding of distributed systems, and the ability to collaborate with development, support, and DevOps teams to drive actionable resolutions from observed issues.

Key Responsibilities :

• Build and manage observability pipelines to ingest and correlate Metrics, Events, Logs, and Traces (MELT)from multiple systems across web, mobile, backend, and infra.
• Lead Datadog implementation and optimization, including APM, RUM, dashboards, synthetics, alerting, and anomaly detection features.
• Act as the primary point of contact for triaging and analyzing issues reported via observability tools.
• Perform end-to-end Root Cause Analysis (RCA) on recurring incidents and anomalies, and drive closure by working closely with development, QA, infra, and support teams.
• Define and enforce observability best practices, including tagging strategy, SLO / SLA setup, error budget tracking, and log hygiene.
• Build and maintain dashboards, monitors, and custom views for different stakeholders including Engineering, Support, and Leadership.
• Drive incident review meetings, document learnings, and contribute to postmortems and corrective action plans.
• Continuously evaluate the health of applications and services, and suggest architectural or code-level improvements.
• Collaborate with InfoSec and Compliance teams to ensure telemetry data is protected, compliant, and governed.
• Mentor junior engineers on observability frameworks, diagnostic techniques, and tooling.

Required Skills & Experience :

Good to Have :

Soft Skills :

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