Chief Operating Officer

About the organisation :

The organisation is a corporate reporting, ESG, stakeholder communications consultancy. They offer integrated, platform-agnostic services across corporate reporting, sustainability and ESG communication, employee engagement and brand communication.

Clients : Large, established corporations as well as emerging ones to help shape the strategy, content and visual expression of their periodic reports to shareholders, investors and other stakeholders.

Key Responsibilities :

Delivery strategy and planning

• Develop and implement delivery plans that ensures timeliness, quality and efficiency across all customer deliverables.
• Visible improvement in quality of final deliverable based on identified upgrade areas
• Monitor project progress, identify risks, and implement mitigation strategies.
• Drive enhanced utilisation and productivity across different teams.
• Define key delivery metrics that align with company goals and drive the same.
• Continuously evaluate and improve the efficiency and effectiveness of delivery processes.
• Identify opportunities for process optimization, automation, digitisation and templatisation
• Create a system for effective reporting and supervision

Customer satisfaction and retention

Training & Development

Key outcomes expected