Senior Manager - HR Delivery [T500-18744]

About McDonald’s :

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Description :

McDonald’s has an exciting opportunity for a Senior Manager, Delivery Service Delivery Specialist (Core HR, Talent, and Total Rewards)) role based in our India Global Business Services Office. You will be responsible for overseeing the successful delivery of comprehensive support to staff and crew delivered by the Scaled Services team by acting as a center for inquiries, issue resolution, and knowledge dissemination.

The candidate is expected to reside in India.

Responsibilities :

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to :

Collaboration & Partnership :

• Partner with Scaled Services Contact Center to maintain understanding of issues and direct paths to resolution, analyzing symptoms, logs and data to resolve issues related to Core HR, Talent Management, Talent Attraction, and Total Rewards
• Serve as a liaison between the Scaled Services Tier 2 Delivery Team and, GBS PEX Delivery Towers and other relevant teams, addressing cross-functional dependencies

Performance Monitoring & Quality Control :

Service Excellence & Feedback Management :

Qualifications

Basic Qualifications :

Preferred Qualifications :