Communications Trainer- Deputy Manager

Urgent Openings in Bangalore

Leading BPO

Deputy Manager- Communication Trainer

International Voice Process

Require Excellent Communication Skills

Shifts 24

CTC UPTO 11LPA based on Last CTC & Experience

Require minimum 3+ years Experience as Communication Trainer on paper

Interested candidates can mail their cv at simmi@hiresquad.in

Build and sustain professional and communication skills for the account’s VA trainers

Post TTT certification deliver at least 1 batch every half-year during Process Training

Identify Learning needs of agents / any other learners / business as a learning consultant

Design training curriculum using the principles of Instructional Design

Work closely with the Floor Support and Voice & Accent teams to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project / process.

Observe and evaluate trainee performance during real time training sessions

Conduct 1 : 1, TEP and RTR activities for all communication ad soft skills trainers once every month

Track and maintain batchwise attendance and certification records for audit purposes.

Conceptualize, plan and execute training and skilling initiatives for the floor colleagues

Initiate and participate in the projects of the team and the department

Create refresher and huddle content every month and track floor penetration every week based on the TNA / TNI based on audit results (Quality and VA) from the previous month

Should be willing to work in 24 / 7 shifts (Day and Night Shifts - Rotational)

Offer Root Cause Analysis for the Bottom Quartile category and create content for the said group. Ensure the training is closed for the target audience every month

When not involved in batches (during hiring freeze) must dedicate time in bolstering and

reengineering content for the floor

Maintain key MIS related to all the above activities

Eligibility :

Undergo and clear TTT- inhouse certification program

Graduate / Postgraduate

Relevant experience of 3+years

Desired Skills :

Ability to clearly articulate to the management -various initiatives and reports

Good analytical skills

High level of proficiency in Power Point and Excel

Planning and Organizing Skills

Excellent verbal and written communication skills.

Should be willing to work in shifts along with the team in customer business time.

Overall, should be a good team player with willingness to learn and drive to achieve

Adequate understanding of training procedures, methods, and techniques

Experience in delivering training (ILT and Virtual)

Reporting skills – To create presentations and data interpretation

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8766331528 or WTS UP at 8467054123