Agilysys Support Engineer - InfoGenesis Configuration Management

Key Responsibilities :

• Manage and implement configuration changes in Agilysys InfoGenesis environments.
• Provide day-to-day support for IGCM and IG12 tools across deployed systems.
• Troubleshoot and resolve configuration issues and system-related incidents.
• Collaborate with technical teams on system upgrades, patches, and migrations.
• Maintain proper documentation of configuration changes and system logs.
• Ensure configuration integrity and compliance in live production Skills & Qualifications :
• Minimum 3 years of experience working with Agilysys systems.
• Strong working knowledge of InfoGenesis Configuration Management (IGCM) and IG12.
• Experience in managing configuration in live / production environments.
• Exposure to hospitality or point-of-sale (POS) systems using Agilysys platforms.
• Experience migrating from Agilysys v4.5.3 to IG12 is a strong plus.
• Good communication, problem-solving, and documentation Qualifications :
• Experience working with hospitality tech platforms.
• Familiarity with system upgrade / migration projects.

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