4M India - Customer Success Manager

To be part of enthusiastic team for Managed Services, Delivering high quality solutions, Contributing to customers success and development of the entity.

So, love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow state of mind? Driven by technology, operational excellence and a ServiceNow enthusiast? Then we are looking for you!

What will you do?

• Demonstrate ownership of assigned work and lead teams.
• Manage Support contract and delivery of projects throughout life cycle.
• Leading a medium- large size team of consultants.
• Seek to continuously improve team efficiency and customer satisfaction.
• Assist client in their success path and building road map.
• Effectively manage and collaborate closely with business requester and internal stakeholders
• Contribute and encourage internal knowledge sharing and asset generation within team.
• Come up with innovative ideas and solutions to ensure cost effectiveness.
• Lead cross functional and technical discussions and decision making.
• Monitor and meet the KPIs
• Support growth of Junior colleagues by knowledge sharing and trainings.
• Contribute and work together with different project and delivery team with in same business unit ensuring customer success.
• Ensure high utilization and motivation among team members.
• Lead Service Management meetings with clients and create Service delivery reports.

We ask

Competencies : -

General Profile :

Job functional knowledge :

Business expertise :

Leadership :

Problem solving (complexity of tasks) :

Impact :

Interpersonal skills / people skills :

What's in it for you

Our culture

Working at 4Mation Technologies India and Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That's why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company's success. Because when you keep learning, you continuously improve yourself. That's why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About 4Mation Technologies India

You will become part of the Plat4mation family, a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.india [at] plat4mation.com or apply directly by filling out the form below.