Product Owner

The Product Owner will advocate for the customer. Using your excellent product instincts, passion for creating great experiences, a data-influenced mindset, and design thinking to challenge the status quo. You provide key support to the product team by facilitating investigation, analysis, review, and documentation of business features and functionality in Avetta's flagship SaaS solution, Connect.

As a Product Owner, you own your product backlog from creation, through development and release, and ongoing maintenance. You are a key member of the Product team and work closely to prioritize and implement new features and changes to the platform, define new features with your Product Manager, collaborate with the Engineering team to make those a reality, then evangelize and enable features to the rest of the company. This is a good role for you if you are passionate about solving problems, driven to get results, and comfortable with :

• Gather and synthesise requirements from product managers, customers, subject matter experts, and internal stakeholders.
• Define feature functionality in collaboration with the Product Manager and Engineering.
• Break down features to be developed into executable milestones and individual user stories, clarifying business requirements, removing roadblocks, constantly communicating, and gaining alignment around feature or product strategy with your Scrum team.
• Plan and prioritize product feature backlog and development for your product vertical.
• Perform acceptance testing, verify features' release readiness, and ensure quality and timely delivery; remove barriers for team members and resolve open issues / questions quickly and efficiently.
• Work closely with Engineering technical leadership to ensure key architectural roadmap items are woven into the product backlog.
• Work closely with other Product Managers / Owners to identify cross-product dependencies.
• Collaborate with UX to research, design, and test potential solutions to features and product backlog items.
• Partner with the Product Knowledge Management team to provide feature configuration and workflow details.
• Effectively communicate the opportunity / problem we are solving, the business value, and the rationale behind your product decisions.
• Communicate effectively, often, and professionally with internal and external stakeholders to prevent issues with delivery, prevent miscommunications and confusion, and manage expectations.
• Provide an active role in mitigating impediments impacting the successful team completion of release / sprint goals.
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with SLAs.
• Conduct product demonstrations for internal stakeholders and functional teams.
• Improve existing processes for product definition.
• Partners with Scrum Master(s) to provide feedback, support, and coaching on Agile / Scrum best practices.

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