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Urgent Requirement for VP - Product Implementation

Urgent Requirement for VP - Product Implementation

ExpenzingMumbai, Maharashtra, India
13 days ago
Job description

Urgent Requirement For VP - Product Implementation

About the Role :

We are looking for a Head of Product Implementations to lead the successful deployment of our spend management SaaS platform across enterprise customers. This is a leadership role that blends project delivery , client engagement , product configuration , and revenue assurance .

You will be responsible for ensuring clients go live on time, within scope, and with high satisfaction — unlocking the business value of our solution right from the start.

Key Responsibilities 🛠 Project & Delivery Management

  • Own the end-to-end implementation process for enterprise customers.
  • Define and standardize implementation methodology, playbooks, and timelines.
  • Plan and manage project resources, risks, and escalations.

Product Configuration & Enablement

  • Translate customer needs into product configuration, workflows, and user roles.
  • Guide clients through system setup, integrations, and UAT.
  • Work closely with product and engineering on customization or roadmap alignment.
  • Client Management

  • Act as the primary point of contact during implementation.
  • Build strong relationships with client stakeholders (Finance, IT, Procurement, etc.).
  • Drive adoption and prepare the customer for post-go-live success.
  • Revenue Assurance

  • Ensure timely and milestone-based revenue recognition.
  • Work with sales and finance teams to align contracts with delivery plans.
  • Track project profitability, scope creep, and effort allocation.
  • Team Leadership & Process Improvement

  • Build and lead a team of implementation managers or specialists.
  • Establish metrics for project success, client satisfaction, and onboarding efficiency.
  • Continuously improve internal processes and implementation tools / templates.
  • Key Skills & Experience

    Experience 8–12 years in SaaS / enterprise software implementations; at least 3 in a leadership role

    Project Management

    Strong skills in managing large, multi-stakeholder projects (PMP / Prince2 a plus)

    Client Engagement

    Ability to manage enterprise clients, handle C-level interactions, and drive outcomes

    Domain Knowledge

    Understanding of finance processes (spend, AP, procurement) is a strong advantage

    Product Orientation

    Able to configure products, interpret use cases, and work with product teams on gaps

    Communication

    Clear, confident communicator — verbal, written, and presentation

    Revenue Awareness

    Experience working with revenue milestones, billing triggers, and financial planning

    KPIs

  • Minimised Average implementation duration
  • Maximised % implementations delivered on time / on budget
  • Max Client satisfaction (CSAT / NPS) at go-live
  • Quick Time to first value (TTFV) or go-live
  • Revenue recognition vs plan
  • Team utilization & productivity
  • Why This Role is Important

    Your SaaS product’s success depends not just on features — but on how quickly and effectively it becomes operational for clients. The Head of Product Implementations ensures that onboarding is not a bottleneck, but a competitive advantage.

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    Urgent Requirement • Mumbai, Maharashtra, India

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