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Quality Auditor

White ForceMumbai

30+ days ago

Job description

Role and Key

Responsibilities :

Conduct Quality audits on Calls and share feedback with agents.
Conduct compliance and Quality checks and ensure timely reporting.
Drive continuous improvement - make recommendations and drive improvement.
Strengthen Quality management processes / framework to improve quality

delivery.

Ensure data management for all deliverables and be accessible without any

delay.

Participate in internal & external calibrations to ensure consistent

scoring & feedback delivery approach.

Contact Details

Name- Anushka Singh

contact no- 8956859167

E-mail id- anushkawhiteforce24@gmail.com

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Auditor • Mumbai

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