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Senior Executive - Billing Operations

AirtelGURGAON, HARYANA, India

30+ days ago

Job description

s Simplification and automation

Journey creation on App for all LOBs (Chat bot)
Communication Simplification for all Bill delivery KCI's
All manual processes to be automated and fixing of broken journeys"

II. Bill Delivery & TRAI Compliance

Complaince to be maintained as per TRAI guidelines

100% Bill Delivery within the defined TAT

Repeat RTO between 2 months

III. Interaction Reduction

80% reduction in Bill delivery interactions

30% reduction in billing related interactions

Interaction journey simplification

IV. E-Bill Penetration and correction

50% Increase Ebill Penetration

100% Email ID correction for all LOBs

80% paper bill reduction

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Operation Executive • GURGAON, HARYANA, India

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