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Senior Executive - Billing Operations

Senior Executive - Billing Operations

AirtelGURGAON, HARYANA, India
30+ days ago
Job description

s Simplification and automation

  • Journey creation on App for all LOBs (Chat bot)
  • Communication Simplification for all Bill delivery KCI's
  • All manual processes to be automated and fixing of broken journeys"

II. Bill Delivery & TRAI Compliance

  • Complaince to be maintained as per TRAI guidelines
  • 100% Bill Delivery within the defined TAT
  • Repeat RTO between 2 months

    • III. Interaction Reduction

  • 80% reduction in Bill delivery interactions
  • 30% reduction in billing related interactions
  • Interaction journey simplification

    • IV. E-Bill Penetration and correction

  • 50% Increase Ebill Penetration
  • 100% Email ID correction for all LOBs
  • 80% paper bill reduction
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    Operation Executive • GURGAON, HARYANA, India