s Simplification and automation
- Journey creation on App for all LOBs (Chat bot)
- Communication Simplification for all Bill delivery KCI's
- All manual processes to be automated and fixing of broken journeys"
II. Bill Delivery & TRAI Compliance
Complaince to be maintained as per TRAI guidelines100% Bill Delivery within the defined TATRepeat RTO between 2 monthsIII. Interaction Reduction
80% reduction in Bill delivery interactions30% reduction in billing related interactionsInteraction journey simplificationIV. E-Bill Penetration and correction
50% Increase Ebill Penetration100% Email ID correction for all LOBs80% paper bill reduction