Aimlay - Senior Specialist - Customer Relationship Management

About Aimlay Pvt Ltd :

Aimlay is a leading global educational and writing support service platform, committed to empowering working professionals and experiential learners through lifelong education.

We partner with renowned universities worldwide, offering accessible and flexible education from Matriculation to PhD programs.

Aimlay also validates knowledge gained from real-world experiences, providing pathways such as honorary doctorates and DBA programs.

With over a decade of experience and strong global university collaborations, Aimlay supports PhD aspirants from admission to completion.

Headquartered in Delhi, we aim to make quality education accessible, equitable, and transformative.

Job Overview

We are seeking a dedicated and experienced Senior Customer Relationship Management (CRM) Specialist to join our team at Aimlay Pvt Ltd.

In this key role, you will be responsible for enhancing customer relationships through strategic upselling and cross-selling, while also managing collection efforts efficiently.

If you have a proven track record in driving revenue growth, maintaining strong customer relationships, and ensuring timely payments, you'll be a vital part of our mission to deliver transformative education.

Key Responsibilities

• Execute strategies to maximize upselling and cross-selling opportunities, identifying and presenting additional products or services to existing customers based on their needs.
• Implement effective collection strategies, ensuring timely payments from customers and actively working to reduce outstanding dues while maintaining positive customer relations.
• Handle customer queries, complaints, and issues promptly and professionally, providing exceptional service and aiming for first-contact resolution.
• Collaborate effectively with different internal teams, such as sales, operations, and academic support, to enhance overall customer satisfaction and retention.
• Maintain accurate and detailed records of all customer interactions, communications, and transactions within the CRM system.

Required Skills

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