ER Escalation Investigator, India (Ops.) ER Investigations

At Amazon, our businesses continues to grow and expand because of our customer focus, innovative technologies, and world class operations. Driving all of our businesses are talented employees who are strong owners, insist on the highest standards, and obsess over our customers. When employees are raising concerns, we owe them a fair, effective, and timely management of their case.

Key job responsibilities

• Investigate highly sensitive HR and Employee Relations issues, including : Conducting employee interviews; reviewing evidences, preparing investigation reports, providing recommendations, implementation of remedial actions and closure with the claimant.
• Proposing remedial action based on investigation findings.
• Develop investigator capabilities in the PXT (HR) team and create a pool of ER trained investigators.
• Independently manage and assign cases to the trained investigators.
• Ensure adherence to SLAs and timely closure / resolution to appropriate personnel.
• Investigate and report the findings of the investigation to the leadership.
• Multi-task and liaison with Global teams, Labour and Employment legal leadership, Amazon legal leadership.
• Consult with appropriate partner teams on critical issues, as and when required.
• Analyze aggregate investigation data to identify issue trends and opportunities for proactive risk mitigation.
• Provide strategic recommendations to the business to proactively address systemic issues

About the team

We are unbiased fact finders and truth-seekers and we work to :

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Our inclusive culture empowers Amazonians to deliver the best results for our customers.