About Us
MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific
About the Role :
Position Title : Performance Management Specialist / SME, MGS Performance and Rewards (P&R), GHR
Corporate Title : Manager
Reporting to : Vice President, MGS Head of Performance and Rewards (P&R), GHR
Location : Bengaluru
Job Profile :
Project Canyon is HR’s global target operating model transformation. It sets a new globally aligned direction for HR, guided by industry-leading practices, to achieve greater alignment and more efficient delivery of HR services to add deeper value to the business.
The SME / Specialist, MGS Performance and Rewards (covering Compensation and Benefits) will support the development, tactical implementation and on-ground delivery of the GHR MGS P&R target operating model as part of GHR’s transformation.
Key responsibilities include :
- Serving as a P&R offshoring Subject Matter Expert and advisory team member to the Global P&R COE, Project Canyon Steering Committee and Offshoring & Outsourcing (O&O) Leads to help determine which services and underlying processes should be offshored to MGS
- Developing and implementing the P&R operating model, processes, and procedures required to successfully receive, operationalize, and sustain the GHR P&R services and processes transitioned to MGS
- Support the Vice President, MGS Head of Performance and Rewards (P&R) to help plan and execute the transition of the agreed services and underlying processes to be offshored to MGS, including completion of the internal due diligence and governance steps.
Position details :
This position will report directly to the Vice President, MGS Head of Performance and Rewards (P&R), GHR and will be responsible for standing up and operationalizing the GHR P&R MGS service delivery model. This role will interact with senior leaders and team members from across Global P&R COE and the company to drive the GHR P&R target operating model outcomes and deliver results.
This is a 40-hour per week position with Monday through Friday work hours. The position works globally, and scheduling flexibility is required to allow for regular meetings and connectivity with colleagues in the Americas, APAC, and EMEA time zones.
Roles and Responsibilities :
Serve as an offshoring Subject Matter Expert on Performance Management and support the Vice President of GHR - Performance and Rewards to help plan and execute the transition of the agreed services and underlying processes to be offshored to MGS, including completion of the required internal due diligence and governance steps prior to go-live. Leverage offshoring experience and expertise to infuse leading practices and lessons learned to support successful identification and transition of services.Design and deliver an enhanced best-in-class global performance management framework and processes addressing pain points and meeting the requirements of our clients and stakeholdersSpearhead key initiatives such as establishing Global Calibration Guidelines, Global Breach Process (with consequence management for non-timely completion of prescribed performance review tasks), and Global Performance Improvement Plan (PIP)Develop and maintain communication and training materials on all our performance review processes to guide our clients on completing these processes effectively, including upkeep of the performance management policy and procedures and job aids or user guides.Develop and maintain the annual performance management calendar for the BankPartner with other teams such as Talent, Learning and Culture to delineate roles and responsibilities as well as synchronize performance management processes and timelines, with career development planning and other talent nuancesWork closely with Global HRIS Lead to ensure Workday Performance Management functionalities are tested and setup to deliver on our processes seamlesslySupport in developing and implementing the MGS P&R operating model, processes, and procedures required to successfully receive, operationalize, and sustain the GHR P&R services and processes transitioned to MGS. Socialize corresponding deliverables for feedback and approvals with key Project Canyon, GHR, MGS, and Global Efficiency Office (GEO) stakeholders.Help complete all required internal due diligence processes and documentation related to the service transition and offshoring work, in coordination with the respective stakeholders / teamsMaintain ongoing communications and coordination with the Onshore BU / COE teams, successfully receive, operationalize (e.g., service level agreements (SLAs), metrics, procedures, etc.), and monitor GHR P&R services and underlying processes migrating to MGS.Partner with the Onshore global BU / COE colleagues, to deliver a truly global P&R agenda. Focusing on spearheading the P&R globalization agenda and developing best in class global processesDeliver on all offshored and subsequently ongoing P&R Tier 1 and 2 operational processes / services and select Tier 3 advisory services as defined in the Global P&R TOM, with oversight and guidance from the Vice President, MGS Head of Performance and RewardsIdentify, resolve, and escalate risks and issues (as needed) to the Vice President, MGS Head of Performance and Rewards as well as Global Head of Performance and Rewards, and Global HR MGS Operations Manager.Lead and mentor junior MGS P&R administrators to ensure services and processes transitioned to MGS are delivered in line with agreed service standards.