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Customer Success Associate

SOL-XIN

22 days ago

Job description

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

As a Customer Success Associate , you will ensure a smooth, empowering experience for our users-primarily seafarers-from onboarding to continued engagement. You'll be the go-to person for user support, issue resolution, and community-building initiatives.

Key Responsibilities

Manage end-to-end onboarding for new seafarers, from registration to activation.

Ensure SLA adherence and timely execution of onboarding tasks.

Provide multichannel support (email / chat / phone) for issue resolution and user queries.

Track and coordinate global card shipments.

Monitor engagement metrics to identify improvements and retention opportunities.

Conduct outreach and act as a brand ambassador to drive user acquisition.

Organize workshops / events to build community and user engagement.

Contribute to customer engagement strategies and initiatives.

Collaborate with product, marketing, and other internal teams to voice user feedback.

You'll Be a Great Fit If You Have

3-5 years of experience in customer-facing roles (Customer Success preferred).

Strong communication and interpersonal skills.

A proactive, independent, and multitasking mindset.

Familiarity with KYC / CDD processes.

Experience in onboarding design and customer journey optimization.

Comfort with CRM / ticketing tools like Salesforce, HubSpot, Freshdesk, or Jira.

Bonus) Exposure to maritime, fintech, or payment industries.

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