Manager - IT Services

Responsibilities :

• Ensure day-to-day operational excellence of finance IT services, including monitoring, issue resolution, and service performance.
• Manage SAP FICO and S / 4HANA service delivery and integrations with related systems such as treasury, tax compliance, and vendor invoice management tools.
• Lead continuous service improvement initiatives to enhance service quality, automation, scalability, and compliance.
• Oversee incident, change, and request management to minimize impact and maintain financial service continuity.
• Collaborate closely with global business stakeholders and internal teams to align IT service operations with evolving financial processes and compliance standards.
• Measure and report on SLAs, OLAs, KPIs, and operational health of services; ensure proactive identification and resolution of risks and issues.
• Act as a subject matter expert for SAP finance operations, ensuring proper governance, documentation, and service ownership practices.
• Support financial operations by maintaining up-to-date service documentation, including SOPs, knowledge articles, and support guides.
• Assist in budget planning and control related to finance IT services in coordination with finance and procurement teams.
• Lead service onboarding in alignment with solution design teams and ensure smooth transitions into operational environments.

Required Qualifications :

ref : iimjobs.com)