Client Services Manager

About the job

Location : Vadodara, India

Type : Full-Time

Reporting To : Head of Agency – Zurich Graphics

Salary : As per Market Norms and Personal Discussion

About Zurich Graphics

Zurich Graphics is a 30-year-old real estate-focused branding and creative agency based in Vadodara, Gujarat. Zurich specializes in brochure design, signage, site branding, and communication collateral for developers across India’s Tier 2 and Tier 3 markets. The agency is undergoing a business and brand transformation, with a clear mandate to strengthen client acquisition, conversion, and servicing.

Purpose of the Role

As Group Account Manager, you will act as the business-facing and client-servicing lead for Zurich. You will drive lead follow-up, client relationship management, creative brief articulation, and project delivery coordination between clients, the servicing team, and creative teams. This is a strategic role focused on enhancing new business closure and servicing excellence through proactive communication, professionalism, and clarity.

Key Responsibilities

• Assist the Head of Agency with lead follow-up, tracking, and conversion.
• Build and maintain an organized tracker of prospects, pitch status, and actionables.
• Initiate and manage early-stage communication with inbound and outbound leads.
• Prepare and deliver pitch presentations, brochures, and company credentials.
• Translate client discussions into detailed and actionable briefs for internal teams.
• Collaborate with Creative Directors, Designers, and Copywriters to ensure alignment with client expectations.
• Drive internal kick-off meetings, track timelines, and ensure project hygiene via status documentation.
• Maintain professional and timely communication with all clients throughout the project lifecycle.

Minimum Qualifications

Job Types : Full-time, Permanent

Pay : ₹600,000.00 - ₹1,200,000.00 per year

Schedule : Day shift

Fixed shift

Ability to commute / relocate :

Karelibaug, Vadodara, Gujarat :

Reliably commute or planning to relocate before starting work (Preferred)

Experience :

Marketing : 6 years (Preferred)

Willingness to travel :

25% (Preferred)

Work Location : In person