HEAD OF OPERATIONS
Location : Gurugram
Job Type : Full-Time
Department : Operations
Reports To : Country Head
Shift Timings : 8 : 30 PM to 5 : 30 AM (or as required)
About Us :
BayOne is a minority owned Talent Solutions Partner based in the Bay Area, Pleasanton,
California, with a passion for diversity in the Tech Industry. We help companies build teams.
We specialize in the following domains : Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. At BayOne, we are committed to nurturing a collaborative and inclusive culture that empowers individuals and organizations to thrive. Our passion for excellence and customer-centric approach makes us a trusted partner in achieving sustainable growth and innovation.
Position Overview :
The Operations Head will oversee and ensure seamless operations during the night shift, playing a critical role in maintaining software performance, client satisfaction, and internal coordination with global teams. This role demands strong leadership, crisis management, and collaboration skills to drive operational excellence, meet service-level agreements (SLAs), and foster a high-performance team culture.
Key Responsibilities :
Collaborating with diverse stakeholders to deliver cross-departmental solutions that drive operational efficiency and support revenue growth.
Operational Management
Team Leadership
Incident and Crisis Management
Global Team Collaboration
Continuous Improvement
Operation • Gurugram, Haryana, India