Client Engagement Manager

Responsibilities

• Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors.
• Operate as the lead point of contact for any and all matters specific to your accounts.
• Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment.
• Build and maintain strong, long-lasting customer relationships.
• Coordinate with 3rd parties who may be involved in a solution delivery.
• Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers.
• Manage testing, production releases, and project handover to customer support and operational teams.
• Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business.
• Support project management activities, ensuring issues are documented and addressed.
• Be a part of a Global Delivery Team, share experiences and develop the project management discipline : simplify processes, methods, and tools with creative ideas.
• Aid in product design and product development.
• Build a team and lead a team of client engagement managers serving our clients.

Requirements :

Perks

About :

At LotusFlare, we attract and keep amazing people by offering two key things :

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.