Network voice - PAN INDIA

Exp : 12yrs to 18yrs

Network Voice,

cisco unified communication, CUCM, CUC, SME, Cisco Dial Plan, Cisco Webex,Cisco VOice Gateway, CUBE, Protocols, ITIL, SQL

8+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutions

Advanced experience in designing, configuring and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME and IMP)

Advanced knowledge of Cisco Dial Plan design and troubleshooting

Knowledge of Cisco Webex and Webex Calling (Dedicated Instance) Platform including connectivity and trunking

Strong Knowledge of Cisco Voice Gateways, CUBE, and Protocols (SIP, H.323 and MGCP)

• Knowledge of implementing Voice Security.

Solid analytical skills which result in sound decisions, solutions, and recommendations

Expertise in Technical documentation (System design documentations, HLD, LLD and Visio network diagrams

Strong troubleshooting skills accompanying creating thinking to resolve complex issues.

Must possess excellent customer service, follow up and organizational skills

Outstanding written and verbal communications skills complemented by proven expertise in relationship building.

Understanding of Change Management, ITIL standard methodologies and processes

Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)

Experience with manufacturer / vendor support (raising cases, escalating)

Knowledge of Python programming and SQL database queries

Knowledge of IPC Unigy Trading Platform / Unigy Soft Turret is a plus

Knowledge of Verint Voice Recording architecture, configuration, and user management is a plus

Knowledge of MS Teams administration is a plus