ServiceNow Developer - HRSD / ITSM Modules

Qualifications :

• 6+ years of hands-on experience with the ServiceNow modules like ITSM,HRSD etc
• Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)
• Proficiency in diagnosing, troubleshooting, and resolving complex issues, including environment-specific problems.
• Ability to identify root causes and recommend proactive solutions to prevent recurrence.
• Strong understanding of Agile / Scrum methodologies to prioritize and address customer tickets effectively.
• Experience in engaging directly with customers to understand and address their business needs through technical solutions.
• A track record of achieving high customer satisfaction scores through effective communication, empathy, and technical depth.
• Strong technical writing skills to produce clear, detailed incident reports, solution documentation, and customer-facing updates.
• Excellent communication skills for collaborating with internal teams and providing clear, professional updates to :
• Evaluate, recommend, and implement solutions to address customer issues, following defined best practices for configuration, troubleshooting, and resolution.
• Serve as the primary technical contact to troubleshoot and resolve customer-reported issues on ServiceNow platform.
• Ensure successful delivery of support outcomes within defined SLAs and customer satisfaction metrics.
• Engage with product teams and customers throughout the lifecycle of issue resolution, from initial diagnosis and root cause

analysis to implementation of solutions and post-resolution support.

requirements.

ref : hirist.tech)