Project Manager – Client Delivery

Job Description

We're helping 1000+ Brilliant Directories (BD) website owners scale their online businesses through retainers, custom development, audits, and delivery sprints.

As a Client Delivery Project Manager , your role is to drive execution, ensure timelines, and lead communication across teams (developers, clients, consultants). This role combines project management, client success, and technical coordination — with a strong focus on precision, accountability, and follow-ups.

Responsibilities include :

Managing all retainer clients (Basic, Plus, Elite tiers)

Coordinating delivery of tools, audits, themes, and custom projects

Owning task boards, project timelines, daily / weekly reporting

Sending meeting notes, WhatsApp updates, and call follow-ups

Supporting 3-hour free Zoom rooms with sales consultants

Ensuring no task, comment, or email is missed

Driving client check-ins (7, 15, 30, 55, 80, 90 days) and review requests

Requirements

Requirements :

1–3 years of project or delivery management experience (freshers with leadership mindset welcome)

Proven track record in client-facing roles (Zoom, WhatsApp, or phone-based support)

Strong organization, documentation, and follow-up skills

Proficiency in using spreadsheets, task trackers, or project boards (Notion, Trello, Sheets)

Comfort with high-performance, detail-heavy work environments

Ability to learn SaaS platforms (training provided for Brilliant Directories)

Bonus : Experience in SaaS, web delivery, or agency environments

KPIs You’ll Be Measured On :

NPS ≥ 9.5

3 day average task turnaround

90%+ project tracking & timely completion

100% MoMs, WhatsApp, and report completion

90%+ positive public reviews

Consistent client engagement & satisfaction

Benefits

Benefits :

Opportunity to lead client delivery for global SaaS businesses

Hands-on exposure to project management, product, automation & client success

Growth path to Head of Delivery, Ops, or Customer Success

Daily collaboration with sales, founders, and developers

Mentorship and training on Brilliant Directories and automation tools

Performance-based growth up to ₹12 LPA

Be part of a purpose-driven team focused on excellence and clarity

Requirements

Required Skills : Project Management Client Communication (Zoom, WhatsApp, Email, Phone) Task Tracking & Execution Management Sprint Planning & Timeline Coordination Minutes of Meeting (MoM) Documentation Status Reporting & Weekly Wrap-ups Strong Follow-up & Accountability Process-Driven Mindset Familiarity with SaaS Platforms (Brilliant Directories – training provided) Proficiency in Tools like Google Sheets, Notion, Trello, Asana Client Success & Relationship Handling Multitasking Across Teams (Sales, Devs, Founders) Detail-Oriented & Deadline-Focused Quick Decision-Making & Escalation Handling Willingness to Learn Technical Concepts (SEO, Forms, Membership Systems)