City Head

This role is with Worko.ai’s client, is a consumer-services startup that connects customers with trained professionals

Role Overview

As City Head, you will lead company's growth and operations in your city. This is a mission-critical leadership role that combines strategic thinking with ground-level execution. You will own the expert supply pipeline, lead hiring, training, and onboarding, and ensure seamless service delivery with a laser focus on quality, speed, and customer satisfaction.

Designation : City Head

Location : Bangalore

Required Experience : 2-8 yrs

Key Responsibilities

• Build and Scale Supply
• Drive expert onboarding through local hiring channels, partnerships, and referral networks
• Ensure a steady pipeline of high-quality, verified professionals to meet demand.
• Own Training and Quality
• Design and execute training programs to upskill experts
• Maintain service quality standards through continuous performance monitoring and retraining.
• Operational Excellence
• Monitor key metrics like order fulfillment, cancellation rates, and turnaround time
• Solve on-ground operational issues and continuously improve delivery efficiency.
• Team Leadership
• Hire, manage, and mentor a team of field operations associates and city-level managers
• Foster a culture of accountability, speed, and customer obsession.
• Cost and Efficiency Optimization
• Track operational costs, minimize wastage, and optimize unit economics
• Collaborate with central teams for tech, product, and supply chain improvements.
• Local Strategy & Growth
• Adapt central playbooks to your city’s unique dynamics
• Drive local growth experiments and report performance insights to the leadership team.

CTC -8 -12 lpa