Roles and Responsibilities :
Technical Research and Development
- Supports Pearson’s integrated product strategy
- Documents findings in a clear, understandable fashion for non-technical users
- Addresses customer complaints and suggestions for enhancements by submitting JIRA tickets for Engineering development work and Service-Now tickets for bug fixes
- Collaborates closely with product owners to enable feature implementation
Leadership and Management
Establishes and maintains relationships across the organization as subject matter experts.Supports product through life cycle from pilot to retirement.Assists with key OKRs around migration from different service offerings to our go-forwardCharacteristics of a successful candidate include :
Self-driven and independent with excellent communication and time management skills.Able to navigate ambiguity and present solutions that address customer needs.Flexible, resourceful, persistent, and adaptable to change.Strong attention to detail with excellent customer-facing soft skills.Qualifications :
3-5 years of technology experience. Ability to work independently to drive projects and initiatives through to completion. Skills, Knowledge and Abilities :
Strong analytical, technical, and problem-solving skillsExcellent communication skills including listening, speaking, writing, and presentingSolid organizational and coordination skills