Customer Service Specialist RDC

We at D.B. Group America are looking for a Customer Service Specialist to join our RDC team based in Mumbai, supporting Ocean Import operations for the U.S. region.

We are seeking a proactive and detail-oriented individual who is passionate about delivering outstanding customer service. The ideal candidate will be responsible for managing end-to-end import shipments, ensuring clear communication and coordination with internal teams, overseas offices, and clients to facilitate smooth and timely execution.

If you are customer-focused, organized, and thrive in a fast-paced logistics environment, we’d love to hear from you.

Job Responsibilities :

• Handle day-to-day ocean import operations for the U.S. trade lane
• Communicate effectively with origin offices, carriers, and internal teams
• Coordinate shipment milestones, documentation, and issue resolution
• Update and maintain shipment details in internal systems
• Respond promptly and professionally to customer and internal queries
• Ensure compliance with SOPs and client-specific requirements
• Support billing and documentation accuracy, ensuring timely handovers
• Assist in process improvement initiatives within the RDC team

Requirements :

Preferred :