Senior Business Analyst / Lead Business Analyst

About the company : Making Trade Happen

Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective : facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.

As a close-knit, international organization at the core of the global economy, Coface offers an enriching work experience on several levels : relational, professional, and cultural.

Every day, our teams are making trade happen. Join us!

MISSION :

We are seeking a skilled and detail-oriented experienced Senior Business Analyst / Lead Business Analyst Be the go between Functions / Countries and IT. In charge of translating functional business requirement in projects for developers to deliver. Work in close collaboration with Coface functions (e.g. Risk, commercial, finance) to understand and get sign of what needs to be delivered for projects that will improve operations (Insurance and Information). Perform business analysis and user requirement documentation for new projects. Work with all functions / countries in the region to make them understand the change with close coordination and good communication to drive these improvements. Deliver change requests to existing systems to deliver improvements. Responsible for Tier II user support on regional invoicing tool. As senior analyst the projects allocated will be more difficult in nature and will require a better understanding of all systems and operations of Coface.

The job description :

• Consult and collaborate with functions and countries to understand business needs, goals, objectives, processes and requirements.
• Assist with Identification of new projects for group or regional projects for the APR & MAR regions
• Responsible for clarification of the requirements for projects to all teams, interpreting information and data and translating this in full requirements and coordinate this with developers. Deliver workflow diagrams and risks analysis
• Make sure user guides for new delivered projects and applications, that training is conducted and level 2 support for applications is provided. Support users and coordinate with It and consultant to solve efficiently system problems
• Responsible for creating test cases for UAT testing, and for the analyst to pre-test the test cases before they go to functions and countries
• Submitting reports to the relevant department heads and management on what is delivered during bi-weekly functional meetings
• Assist project managers with time estimation for delivery, quality checks, & staying within budget
• Helping the management and other teams draw business goals and needs
• Assist with Formulating procedural manuals for all departments
• Assist more junior business analyst with knowledge sharing

Reporting & Daily activities :

Risk & Compliance :

Additional Information :

Functional :

Personal :

Coface specific :

IT :

Key Qualifications & Experience :

What can we offer you?

Advantages we can outline :

Diversity, Equity & Inclusion :

Coface aims to be a leader in Diversity, Equity, and Inclusion within the Trade Credit-Insurance industry. We are committed to creating an environment where every employee can thrive, fostering a culture of belonging and fairness. By attracting top talent from diverse backgrounds, we strive to be a model for an inclusive employee experience.

As an equal opportunity employer, Coface welcomes all qualified applicants without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other legally protected characteristics.