Wipro - Senior Manager - Workforce Management

Roles & Responsibilities : .

• People manager role, Internal & External stakeholder management.
• Should have hands on experience in generating Forecasting, Planning & Scheduling in Excel / WFM tools.
• Ability to work on existing or create new Cap plan as per the requirements.
• Responsible to create FTE sizing for new / existing businesses, providing optimized solution.
• Coordinate with various stake holders and provide inputs from WFM standpoint.
• Identify HC & Revenue leakages and create plan to close the gaps.
• Identify opportunity area for Occupancy optimization.
• Responsible for analyzing multiple dashboards & initiate appropriate action plans.
• Driving performance improvement projects.
• New Project Implementations.
• Driving team performance.
• WFM onboarding & training and resource upskilling.
• Should have good Knowledge of WFM tools (IEX, eWFM , Blue Pumpkin, Calabrio, etc.
• Good Familiarity of Google Spread Sheet, MS Excel & other MS Office Applications.
• Ability to think strategically and work in terms of business opportunity and growth.
• Candidate should be ready to work in a 24-7 environment.
• Ability to handle pressure and a natural go getter.
• Forecasting / Cap Planning / Scheduling.
• Driving team performance.

ref : iimjobs.com)