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Client Implementation Consultant

Client Implementation Consultant

TopSource WorldwidePune, Maharashtra, India
11 hours ago
Job description

Overview of the Role :

We are seeking a dynamic and detail-oriented Implementation Consultant to lead the onboarding and implementation of new clients across our global service lines, including Global Payroll, Entity Setup & Solutions, and Employer of Record (EOR). This role involves end-to-end project coordination, stakeholder communication, solution validation, and ensuring a seamless transition from sales to operations.

Key Responsibilities :

Client Onboarding & Project Management

  • Lead and manage implementation projects from contract signature through to successful handover to operations.
  • Organize and drive kick-off meetings with internal and external stakeholders.
  • Develop & manage project timelines and deliverables across multiple service lines and countries.

Process Management

  • Coordinate scope validation activities and confirm client requirements against signed contracts (SoW, MSA, etc.).
  • Liaise with in-country partners (ICPs) and internal teams to ensure capability alignment and resource availability.
  • Validate local compliance and operational setup in collaboration with internal compliance, legal, and delivery teams.

    • Stakeholder Engagement

  • Act as the primary point of contact for clients during the implementation phase.
  • Ensure timely and professional communication between sales, delivery, legal, payroll, and third-party vendors.
  • Provide regular status updates and manage expectations through structured progress reporting.

    • Documentation & Systems Setup

  • Ensure accurate documentation of project plans, client requirements, and decisions.
  • Facilitate setup in internal systems, including entity master data, payroll platforms, and compliance checklists.
  • Oversee transitions to operational teams and ensure readiness for service delivery.

    • Desired Characteristics :

  • Strong project management and organizational skills.
  • Excellent verbal and written communication in English
  • Ability to manage multiple stakeholders and prioritize conflicting demands.
  • Proficient with Microsoft Excel, project management tools(MS Project)
  • Customer-first mindset with a focus on solution delivery.
  • Culturally aware with a global mindset.
  • Detail-oriented, proactive, and comfortable in a fast-paced, evolving environment.

    • Qualification for the Role :

  • Minimum 3–5 years of experience in implementation, project coordination, or onboarding – preferably in global payroll, HR, EOR, or professional services.
  • Any graduate or postgraduate.
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    Implementation Consultant • Pune, Maharashtra, India

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