Shivaami - Senior Key Account Manager

Job Minimum 4+ years of experience as a Technical / Key account manager

• Bachelors degree in relevant field / MBA
• Proficient in MS Office
• Knowledge of digital Strong communication and interpersonal skills
• Familiar with sales areas to focus
• Retention
• Renewal
• Customer Upsell / Cross-sell
• Fluent in Speaking English
• Excellent in Skilled Negotiator
• Should be well versed in Value-Based / Will be responsible for obtaining and maintaining long term key customers by comprehending their Doing Offline Meetings with clients.
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to Updating Renewal team time to time basis whenever the renewal is due
• Acquire a thorough understanding of key customer needs and Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams .
• Renewal, Upsell team, Support Team)
• Maintain CSAT Ensure the correct products and services are delivered to customers in a timely manner
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Strategic planning to improve client results
• Giving client demos.
• Analyzing client data to provide customer relationship management
• Expanding relationships and bringing in new clients
• Collaborating with the sales team to maximize profit by up-selling or Resolving key client issues and complaints with help of internal teams.
• Developing a complete understanding of key account needs
• Supporting customers with technical queries and coordinating with the Support team to solve the queries if any.
• Training to be arranged for existing users to increase the adoption score for G suite.
• Analyze the adoption report of the customers and help them increase the adoption for G suite.
• Security assessment for customers on a quarterly basis.
• Regular feedback and suggestions from the customers to be 5 days working culture
• Competitive salary and commission structure.
• Lunch and evening Snacks
• Health, Accidental insurance.
• Opportunities for career growth and professional Friendly and supportive work Paid time off and other company benefits

ref : iimjobs.com)