Inside Sales Manager

Job Title : Inside Sales Manager

Location : Mumbai, Maharashtra / Bangalore, Karnataka

Department : Business Development

Reporting To : Chief Business Officer

Job Summary : The Inside Sales Manager will be a critical leader in our sales organization, responsible for building, coaching, and managing a high-performing team of Inside Sales Representatives. This role will drive revenue growth by developing and executing effective inside sales strategies, ensuring pipeline generation, and achieving sales targets for ZingHR. The ideal candidate will possess a deep understanding of B2B sales cycles, HR technology, and a proven ability to lead and motivate a sales team to exceed expectations.

Key Responsibilities :

• Sales Strategy & Execution :
• Develop and implement effective inside sales strategies and tactics to achieve and exceed monthly, quarterly, and annual revenue targets.
• Collaborate with the Head of Sales to define sales goals, KPIs, and reporting metrics.
• Identify target markets, customer segments, and key decision-makers for HRIS solutions.
• Drive the adoption and consistent use of CRM (e.g., Salesforce) for pipeline management, forecasting, and reporting.
• Pipeline Management & Revenue Generation :
• Oversee the entire inside sales cycle from lead generation to qualification, nurturing, and closing.
• Ensure robust pipeline generation through various channels, including outbound prospecting, inbound lead follow-up, and marketing campaigns.
• Monitor conversion rates and identify areas for improvement in the sales funnel.
• Conduct regular pipeline reviews with team members to ensure forecast accuracy and identify potential roadblocks.
• Work closely with field sales teams to ensure seamless handover of qualified opportunities.
• Process Improvement & Optimization :
• Continuously analyse sales data, market trends, and competitor activities to identify opportunities for process optimization and improved sales effectiveness.
• Develop and refine sales scripts, email templates, and other sales enablement materials.
• Implement best practices for lead qualification, discovery calls, and virtual product demonstrations.
• Leverage sales automation tools and technologies to maximize team productivity.
• Cross-functional Collaboration :
• Work closely with Marketing to align on lead generation campaigns, content strategy, and sales enablement materials.
• Collaborate with Product Development / Management to provide customer feedback and insights that can inform product enhancements.
• Liaise with Customer Success to ensure smooth customer onboarding and continued satisfaction.
• Reporting & Forecasting :
• Prepare and present regular sales performance reports to senior management.
• Provide accurate sales forecasts and pipeline projections.
• Analyse sales metrics to identify trends, strengths, and areas for improvement.

Required Skills & Qualifications :