Talent.com
This job offer is not available in your country.
Salesforce Service Cloud Developer

Salesforce Service Cloud Developer

Axiom Software Solutions LimitedBengaluru, KA, IN
30+ days ago
Job type
  • Quick Apply
Job description

We are seeking a skilled Salesforce Service Cloud Developer to join our dynamic IT team at BLR-Anchor-ITPL-SEZ. This role involves designing, developing, and optimizing Salesforce Service Cloud solutions to enhance customer service operations and ensure seamless integration with other enterprise systems.

Key Responsibilities

  • Custom Development : Design and implement custom solutions using Apex, Lightning Web Components (LWC), and Visualforce to meet business requirements.
  • Service Cloud Configuration : Configure and customize Service Cloud features, including Case Management, Knowledge Base, Service Console, and Omni-Channel Routing.
  • Integration : Integrate Salesforce with external systems using REST / SOAP APIs, middleware, and ETL tools to ensure seamless data flow.
  • Automation : Develop and maintain automation processes using Process Builder, Flow, and Workflow Rules to enhance service operations.
  • Performance Optimization : Monitor and optimize the performance of Salesforce applications to ensure high availability and reliability.
  • Collaboration : Work closely with cross-functional teams to gather requirements and translate them into technical solutions.
  • Documentation : Create and maintain detailed technical documentation for Salesforce configurations and customizations.

Qualifications & Skills

  • Education : Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience : 5+ years of experience as a Salesforce Developer, with at least 3 years focused on Service Cloud projects.
  • Technical Skills : Proficiency in Apex, Visualforce, SOQL / SOSL, Lightning Web Components (LWC), and other Salesforce development tools.
  • Certifications : Salesforce Platform Developer I or II, Service Cloud Consultant, or equivalent certifications are highly desirable.
  • Integration Expertise : Experience integrating Salesforce with external systems using REST / SOAP APIs and middleware tools.
  • Automation Tools : Hands-on experience with Process Builder, Flow, and Workflow Rules.
  • Problem-Solving : Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.

    • Preferred Qualifications

  • Advanced Certifications : Salesforce Platform Developer II, Service Cloud Consultant.
  • Experience : Experience with Salesforce Field Service implementation.
  • Tools : Familiarity with DevOps tools like Git, Copado, or Gearset for version control and CI / CD pipelines.
  • Methodologies : Knowledge of agile development methodologies.
    • Create a job alert for this search

    Salesforce Developer • Bengaluru, KA, IN