Service Delivery Manager

About Lubrizol

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com .

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

Summary of the Role

Monitor the service delivery of the contracted IT service providers in India.

Work with the contracted service provider to ensure service delivery to address service demands, support resolution of impediments in the service delivery, and drive effective fulfilment with ownership.

The services would include IT and other IT enabled services in other business functions that are part of the evolving scope of the service provider relationship. This role is responsible for partnering with key business process owners whose topics are being serviced by the provider. The service provider itself will be a partner on the other side.

The role would be a SPOC between the business and the service provider.

Responsibilities

• Organize the project work, from understanding business requirement till logical conclusion, keeping the stakeholders informed.
• Plan for the resources required to execute the projects.
• Work with the project team members to ensure execution.
• Work with subject matter experts and facilitate coordination with them among the project participants to achieve planned outcome of the project.
• Make recommendations for solutions or improvements to business processes.
• Effectively communicate and collaborate with stakeholders of the project in the business and in IT.
• Facilitate open communication among participants in the project, to bring up issues that need discussion and resolution to achieve end objective.
• Track and maintain project plan for time, efforts, and costs; with focus on the outcome.
• Make tactical decisions to ensure project execution as planned.
• Use tools as may be mandated for project planning and execution. Explore opportunities to improve methods and tools.
• Continuously develop communication skills and problem-solving techniques.

Educational Qualifications, and Work Experience

Technical Skills :

Desired Operative Skills :

Soft Skills :

Ready for your next career step? Apply today and let's shape the future together!

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day : our employees, customers and communities.

We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.

More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.