Customer Marketing Manager (PM - 191224)

Job Meta

Location : Bengaluru, Karnataka, India

Please note : This opportunity is exclusively onsite.

Location : Bengaluru only

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700 global customers, including 80 Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45 PERCENT YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers Choice : 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8 PERCENT .
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for the third consecutive year.
• Won the Silver for Stevie's Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023.
• Only DAP to be among the top 35 PERCENT companies worldwide in sustainability excellence with EcoVadis Bronze Medal.

Are you ready for the next phase of your growth?

About Whatfix : Whatfix boasts a high Net Promoter Score (NPS) and leads the industry in customer satisfaction (CSAT) with superior scores on review sites like G2. We are dedicated to amplifying our customers successes and are actively seeking a Customer Marketing Manager to drive customer advocacy activation and engagement, sharing their Whatfix stories.

Position Overview

Are you passionate about technology, thrive in a fast-paced environment, and eager to contribute to impactful customer marketing programs? If so, this role might be the perfect fit for you.

As a Customer Marketing Manager, you will be a pivotal part of our customer marketing efforts, collaborating closely with customers, global customer success & services, sales, sales enablement, and marketing teams.

Key Responsibilities : Content Creation and Management

Regular analysis of content performance metrics.

Customer Advocacy Programs

Identify and nurture relationships with strategic customers.

Metrics and Reporting

Content engagement and utilization metrics.

What We Offer

Qualifications / Requirements :

Join us at Whatfix and be a part of our mission to drive customer success and satisfaction to new heights.

Note :

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply to this job

Locations : Bengaluru, Karnataka, India