Head of Operations

About the Role

We are seeking a highly skilled Operations Leader to lead and optimize Omni channel store business operations, build scalable processes, systems and develop a strong team for 10x scale and complexity. The ideal candidate will have a strong background in Operations Management, Problem-solving, People management and Data analysis with a proven track record of driving operational efficiency and team performance. You will play a key role in aligning operational processes with company goals and ensuring seamless collaboration across departments.

Key Responsibilities

• Oversee the daily operations of the stores to ensure high performance across Speed, Productivity and Quality metrics.
• Use data analysis and KPIs to monitor performance, identify improvements, and execute to deliver results
• Proactively identify operational bottlenecks, risks, and inefficiencies. Develop and implement practical solutions using structured problem-solving methodologies (e.g., Lean, Six Sigma, Root Cause Analysis).
• Lead, motivate, and develop a high-performing operations team. Set clear goals, conduct regular performance reviews, and foster a culture of accountability and continuous learning.
• Partner with departments including Replenishment, Supply chain, Category, and Customer service to align operations with business priorities and deliver customer value.
• Manage budgets and resource allocation, ensuring optimal use of time, people, and capital.
• Create clear, actionable reports and dashboards. Present insights and recommendations to senior leadership.

Qualifications

Preferred Attributes