Key Account Manager

About Us :

Billeasy, a dynamic FinTech company specializing in expanding consumer focused operations through seamless offline-to-online SaaS solutions. Our products enhance engagement, foster loyalty, and enable convenient digital transactions, driving business growth. We've formed strategic partnerships with top retail and government mass transit organizations in India

We are looking for a qualified Key Accounts Manager to join our team who will help in developing and maintaining strong relationships with key clients to ensure their satisfaction and loyalty. You will serve as the main point of contact between the company and its key clients. This role involves a combination of strategic planning, relationship management, and collaboration with internal teams to ensure the successful delivery of products or services.

Responsibilities :

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key clients needs and requirements
• Expand the relationships with existing clients by continuously proposing solutions that meet their objectives
• Ensure timely, effective and efficient deliverables / servicing to the clients
• Serve as the link of communication between key clients and internal teams
• Resolve any issues and problems faced by clients and deal with complaints to maintain trust
• Play an integral part in upselling and generating new sales new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Take complete ownership - Authority and responsibility of the key accounts managed by you

Requirements :