Control Tower Team Lead

About Intugine Technologies

The physical goods we consume everyday(think dairy, snacks, furniture, clothing, electronics, automobiles etc.) are sourced, manufactured, stored, and moved across a highly intricate supply chain before they can reach us. The brands that operate these supply chains find it difficult to adhere to promised delivery times, meet customer expectations or control operations costs.

Intugine Technologies, one of the world’s leading multimodal supply chain visibility providers, helps brands across the globe optimize operations, reduce logistics costs and delight customers. Our best-in-class visibility platform helps businesses gain comprehensive visibility over their supply chain across modalities(air / land / sea / rail). Over 75 large enterprises like Philips, Flipkart, Xiaomi, Diageo, Kuehne Nagel, Ultratech Cement, Myntra, Hindalco, Britannia, Zepto, Swiggy Instamart and Mahindra Logistics rely on Intugine to ensure efficiency in their everyday operations.

About the Role :

We are looking for a proactive and experienced Team Lead who will be responsible for overseeing a team of Control Tower Executives to ensure efficient vehicle tracking, on-time deliveries, and real-time issue resolution. This role requires excellent coordination, people management, and data interpretation skills to act as a bridge between the ground operations, vendors, and internal teams.

Key Responsibilities :

Lead and mentor a team of Control Tower Associates, providing guidance, support, and performance feedback.

Ensure round-the-clock monitoring of vehicle movements, especially for high-priority and long-distance or intercity movement trips.

Supervise the escalation process for route deviations, delays, and unexpected disruptions.

Review and approve daily reports and alert flashes (yellow / orange flags) to relevant internal and external stakeholders.

Track vendor performance based on key metrics such as ETA accuracy, delays, responsiveness, and asset utilization.

Ensure GPS accuracy and actively resolve GPS or tracking issues; oversee the manual database for non-GPS vehicles.

Maintain and analyze dashboards for team KPIs – e.g., TAT adherence, alert resolution rate, and delay percentage.

Drive onboarding for new vehicles / projects and ensure data integrity.

Monitor ticketing platforms to ensure timely assignment and closure of control tower requests.

Collaborate with the product team to report tracking issues and recommend tech improvements based on operational pain points.

Conduct weekly reviews, training sessions, and performance assessments for the Control Tower team.

Act as the escalation point for unresolved on-ground issues or inter-departmental blockers.

Sticking to strict SLAs  for quick resolutions during critical incidents.

What You Need :

Minimum 4 years of experience in logistics, control tower, or fleet operations and leading a team in a fast-paced environment.

Excellent communication, leadership, and problem-solving skills.

Proficiency in Excel, Google Sheets, and basic data interpretation.

Willingness to work in rotational or night shifts based on business requirements.

A detail-oriented and agile mindset with the ability to handle high-pressure situations.