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Service Delivery Manager South- MBG India
LenovoChennai, Tamil Nadu, India4 days ago
Job descriptionDegree in IT or related discipline. Eight to Ten years experience in Service Delivery management as a customer facing role. Should have strong experience in After Sales Support and Hardware Maintenance. Sound understanding of Mobile product and technology Good experience working with vendors. Excellent project management and analytical skills. Excellent communication and collaboration skills. Excellent after sales support field experience. Market & competition intelligence. India - Tamil Nādu - Chennai India - Tamil Nādu - Chennai India India - Tamil Nādu India - Tamil Nādu - Chennai , India - Tamil Nādu - Chennai NOTICE FOR PUBLIC At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.Kindly verify job offers through the official or contact Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
Description and Requirements
Motorola team have been pioneering smartphone for decades. Motorola smartphones are know for its Hardware Reliability , Software Experience and Value for Money. Motorola is know for its innovation and building products which has a strong connection with the users. Currently we have partnered with strong market leaders like Pantone, Bose , Corning Gorilla Glass and Dolby , which allows a create a GenX product line up.
Role Summary :
- As a Service Delivery manager, you will work predominantly as a bridge between goal and expectation of the organization and Service Partners as well as Service team to drive performance, network establishment or optimization, cost optimization, escalation reduction and improve customer experience, including Sales team.
- Having Knowledge of Mobile Phone Technologies, Products, Systems and Procedures regarding services, one will also be responsible to drive the RA reduction, Product Quality improvement.
- The position acts as a single point of contact for service issues ensuring in time resolution and improvement plan, to reduce Services cost, setting up new processes as needed.
- The role will work closely work with Quality, Sales, Parts, Region Technical Support for solution delivery, monitor service activity and performance to the service level KPIs.
Qualification & Experience
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Service Delivery Manager • Chennai, Tamil Nadu, India
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