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Lead Pipeline and Systems Optimization Specialist
411 LocalsMumbai Metropolitan Region, India9 days ago
Job descriptionHelp evaluate and improve lead lists across multiple vendors. Automate lead routing, de-duplication, and enrichment in our CRMs (Bitrix24, GoHighLevel, HubSpot). Contribute to developing simple lead-scoring ideas and tagging strategies. Support suppression of DNC / opt-outs via our DNC.com integration. Assist in ensuring our calling practices follow TCPA, CCPA, and DNC guidelines. Help monitor caller ID health and STIR / SHAKEN setup via Twilio. Aid in maintaining call-recording rules and consent logs by region. Learn to set up smart dialing limits based on local regulations. Work alongside our Ops team to tune dialer settings (in ViCIDial, Twilio, Textgrid). Monitor basic metrics like answer rate, abandonment, and call-quality flags. Rotate local caller IDs to improve connect rates—and we’ll show you how! Help build and refine multi-touch voice / SMS cadences in GoHighLevel and Textgrid. Use CRM data to suggest timing tweaks for follow-up calls or messages. Draft short, personalized voicemail drops for automation. Experience : 1–3 years in a leads or dialer ops role, telemarketing support, or CRM management. Curiosity : Eager to learn new platforms and processes—we’ll train you on the rest. Attention to Detail : Comfortable spot-checking data quality and documenting simple workflows. Team Player : Strong communicator who enjoys collaborating across departments. Exposure to any dialer (e.g., ViCIDial, Twilio) Familiarity with CRMs like HubSpot, GoHighLevel, or Bitrix24 Basic understanding of privacy / compliance rules A passion for clear data and smooth processes Willingness to dive into new tools and ask questions Strong organizational skills—keep us on track! A positive, can-do attitude
Why You’ll Love This Role
- Big Impact : Help shape the flow of hundreds of thousands of sales conversations every month.
- Tech-Enabled : Get hands-on with tools like Twilio, ViCIDial, HubSpot, GoHighLevel, Textgrid, and Trestle—no worries if you haven’t used them all yet (we’ll train you!).
- Flexible Remote Work : Collaborate with a supportive, global team from wherever you’re most productive.
- Growth & Learning : Build new skills in data, compliance, and telephony operations as we scale our outbound engine.
What You’ll Be Doing
Lead Data & Quality
Compliance Support
Telephony & Infrastructure
Outreach Strategy Execution
What We’re Looking For
Nice to Have (but not required) :
What You’ll Bring to the Table
Ready to help us optimize our lead engine?
Hit “Apply” and let’s talk about how you can grow with us!
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Pipeline • Mumbai Metropolitan Region, India
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