Senior Manager

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Were looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here youll be part of a diverse group of problemsolvers who ensure billions of transactions flow seamlessly across the worlds largest payment network

What Youll Do

Lead Investigations Use your detective skills to solve complex technical puzzles and prevent future incidents

Drive Innovation Contribute to our evolution from traditional application to cloudnative solutions

Collaborate Globally Work with talented engineers across the world to build support and deploy application services

Why Youll Love It

Growth Opportunities Regular learning sessions mentorship programs and exposure to cuttingedge technology

WorkLife Integration Hybrid work model 23 days in office with flexible scheduling

Inclusive Culture Join a team that actively promotes diverse perspectives and collaborative problemsolving

Your Experience & Skills

We encourage you to apply even if you dont meet every requirement We value potential and enthusiasm over perfection

Core Skills Some combination of

Programming Languages Basic knowledge & experience with C Java Python JavaScript HTML CSS

Application Technologies Basic understanding on modern application technologies including Tomcat Apache Spring Boot SQS JBoss IBM MQ IBM DataPower Hazelcast Flink Connect Direct and SSL Skilled in designing

Systems and Networking Basic knowledge of LinuxUnix systems and networking Basic knowledge on cloud platforms such as AWS Azure and GCP for scalable and resilient infrastructure solutions

Containerization and DevOps Basic knowledge in containerization technologies like Kubernetes and Docker

Monitoring and Logging Basic knowledge in monitoring and logging systems including Prometheus Grafana Datadog and the ELK stack

Technical Areas Youll Grow In

Observability & Performance Master advanced monitoring tracing and performance optimization techniques

Automation & Intelligence Build smart alerting systems and automated remediation workflows

What Makes You Thrive

Youre energized by solving complex problems

You believe in automation over manual processes

You enjoy mentoring others and sharing knowledge

Youre comfortable with ambiguity and rapid change

You value building reliable systems over quick fixes

Job Responsibilities

Build indepth expertise on the 247 systems of Visa that support our merchants Developers Support team

Support & publish the issues within SLAs for established issue priorities fix issuesbugs

Collaborate with the cross functional team development and product team to improve the overall development process

Support and track the production support activities to enhance efficiency and productivity

Participate in postrelease monitoring and validation Collaborate with the DEV team to ensure no release issues occur in PROD

Manage the team who does the application and infrastructure performance plans models for a highly scalable lowlatency highlyavailable and highthroughput payment processing system

Contribute to capacity planning and disaster recovery exercises

Support in triaging and troubleshooting of performance degradation incidents in the production environment with multiple stakeholders in regular intervals

Required Skills

Basic Coding Knowledge in programming languages like Java Python and scripting languages

Should have experience in defining production baselines regularly and reliability of system

Ability to work independently and with managing a small set of engineers

Professional work experience in highly scalable web services

Exposure to containerized microservices architecture and stacks is an added plus

Preferred Skills

Understanding of Disaster Recovery methodologies

Experience working with Agile teams

Knowledge of monitoring tools like Splunk Keynote Graphana is added plus

A Bachelors degree in Computer Science or Engineering a Masters degree is a plus

Experience working in fastpaced 247 environments

Excellent oral and written communication skills

Knowledge of GenAI ChatgptLLM is a plus

The Team Culture

Youll join a collaborative team that

Celebrates diverse perspectives and approaches to problemsolving

Values teaching and learning from each other

Promotes worklife balance and sustainable oncall rotations

Encourages innovation and experimentation

Champions personal growth and career development

Impact & Growth

In this role youll

Shape the reliability standards for global payment systems

Mentor and be mentored by talented engineers

Drive automation and observability initiatives

This is a hybrid position Expectation of days in office will be confirmed by your hiring manager

Qualifications :

Basic Qualifications :

8 years of relevant work experience with a Bachelors Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD OR 11 years of relevant work experience.

Preferred Qualifications :

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD

Bachelors or Masters degree in Computer Science or related field or equivalent experience.

We value handson experience and continuous learning over specific degrees.

Must have solid knowledge on GenAI Models Data Science Regression Models Predective analysis.

In addition must have hands on experience in full stack software development with people management experience.

Candidate should have deep understanding on full stack systems especially troubleshooting critical issues.

Must have excellent oral and written communication. Must be a people leader.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : Employment Type :

Fulltime

Key Skills

Program Management,FDA Regulations,Management Experience,Facilities Management,Clinical Development,Data Management,Quality Systems,Project Management,Research & Development,GLP,Budgeting,Leadership Experience

Experience : years

Vacancy : 1