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Avaya contact center specialist

Tata Consultancy ServicesDelhi, India, India

12 days ago

Job description

Role- Avaya Contact Center specialist

Skill set - Network Avaya Voice

Experience-5-8

Location - Delhi

Desired Competencies (Technical / Behavioral Competency)

Must-Have

Experience on Avaya Interaction Center 7.2
Experience on administration and troubleshooting of IC chat and Voice integrations.
Experience in installation and configuration of Avaya / Verint WFO 12
Extensive experience in maintaining and troubleshooting Verint Work Force Management application.
Experience in administering and troubleshooting issues with Customer Feedback and WFM Forecasting & Scheduling.
Should have Experience in administering and maintaining Avaya Contact recorder V12
Experience on AES 6.3 integration and maintenance
Experience on troubleshooting CTI issues with contact center applications

Good-to-Have

Exposure Avaya Communications Manager and CMS

Windows and Unix administration

Modular messaging

ITIL certification

Certification

SN Responsibility of / Expectations from the Role

End to end technical support for IC and WFO services

Documentation – Support Procedure, Inventory

Vendor Coordination with Telecoms Service provider & OEM

Involvement into all voice infrastructure day to day issues

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Center Specialist • Delhi, India, India

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