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Invimatic Technologies - GCCAI / Dialogflow Architect

Invimatic Technologies - GCCAI / Dialogflow Architect

Invimatic TechnologiesDelhi, IN
20 days ago
Job type
  • Remote
Job description

We're seeking a Contractual GCCAI / Dialogflow Architect to lead the design and implementation of intelligent contact center solutions using Dialogflow CX / ES and Google Cloud Contact Center AI (GCCAI).

Key Responsibilities :

  • Architect and implement scalable AI-driven chat / voice solutions using Dialogflow and GCP.
  • Integrate Dialogflow with CRMs (Salesforce, Zendesk) and telephony systems (Genesys, Avaya, Twilio).
  • Design NLP models, intents, entities, and fulfillments.
  • Build secure, high-performing backend integrations using Node.js, Python, or Java.
  • Lead PoCs, client demos, and collaborate with cross-functional teams.

Skills Required :

  • Dialogflow CX & ES
  • Google Contact Center AI (GCCAI)
  • GCP (Cloud Functions, Pub / Sub, Cloud Run, BigQuery)
  • Webhook & API Integration
  • Knowledge of STT, TTS, NLP
  • Exposure to telephony / SIP / IVR systems
  • Strong communication and client-handling skills

    • ref : hirist.tech)

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