SVS Center Operations Specialist, Indirect Procurement

The opportunity

The Content Management Specialist is responsible for providing tier service support to all inquiries related to Indirect Procurement Content Management areas - Indirect Master Data including Ariba catalogs and Supplier enablement and other Procurement content such as Category Cards. The position will assist with content management process implementations and activity transitions. Execute the day-to-day update / creation of Master Data records ensuring that Service Level Agreements with the business are being met. Identify catalog opportunities and execute implementation according to strategy. Contribute to the fulfillment of team targets and KPIs and support operational excellence and continuous improvement initiatives. Align with procurement teams.

How you’ll spend your day

• Develops regional catalog strategy in collaboration with the category sourcing lead and accountable for deployment of the catalog set-up within the Ariba tool
• Preferred Ordering Method for suppliers to be set
• Develops & maintains catalogs on the eProcurement platform - Ariba creation, update & deletion of all types of catalogs (hosted, punch out, and pre-filled forms). In alignment with the local & regional sourcing teams, he / she has to understand the contracts content and make sure it is reflected in a user-friendly way into the platform. To do so, he / she will have to reach out to the suppliers to collect catalog related information (price, picture, item description) and ensure catalog content implementation is executed and tested properly with the support of the appropriate Procurement team
• Responsible for Ariba deployment for stream of Supplier enablement and catalog rollout activities
• Lead P2P introduction of change communications to the suppliers (as-is v. to-be), understand their needs and / or concerns, manage these details with the Country Roll-Out Leader, including managing follow-up actions with suppliers from end-to-end to secure go-live readiness for Ariba go-live
• With the support of the analytics reports, monitors all catalog development projects and activities for a continuous improvement of the catalog coverage : define action plans and follow-up
• Act as a change ambassador with suppliers to help them embrace the change
• Ensure that suppliers have automatic PO recognition are adapting to the change
• Validate accuracy of required supplier data with supplier
• Validate and perform all testing between supplier and eProc tool to achieve successful test results; report all issues to GAUS / Ariba until resolution closed
• Ariba network with suppliers
• Manage Punch-out catalogs set up, including set-up initial call with punch-out suppliers to explain expectations, formalize actions requested from them, ensure all needed information is received ensure suppliers performs the needed configuration in their system; test PO sending through cXML communication; ensure follow-ups of suppliers' actions

Your experience and qualifications