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Knowledge Management Lead

Hapag-Lloyd AGChennai, Tamil Nadu, India

30+ days ago

Job type

Quick Apply

Job description

Knowledge Management Lead

Full Time

Perungudi, Chennai, Tamil Nadu, India
With Professional Experience
2 / 17 / 25

1881540

About Hapag-Lloyd

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

THE IT ORGANISATION

A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation.

As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.

This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The manager is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.

ABOUT THE ROLE

The Knowledge Management (KM) Lead is responsible for designing, implementing, and overseeing knowledge management strategies and processes within the organisation. This role ensures that knowledge is effectively captured, shared, and utilised to improve decision-making, innovation, and operational efficiency. The KM Lead will drive the development of knowledge-sharing frameworks, tools, and platforms, working closely with key stakeholders to foster a culture of continuous learning and collaboration.

KEY RESPONSIBILITIES AND TASKS

Develop and implement a knowledge management strategy aligned with organisational goals, fostering a culture of knowledge sharing and collaboration

Establish frameworks, processes, and policies for capturing, storing, and disseminating knowledge across the organisation

Identify key knowledge gaps and work with stakeholders to address them through appropriate solutions

Oversee the creation and maintenance of knowledge repositories, ensuring information is well-organised, easily accessible, and up-to-date

Promote best practices for knowledge capture, including document management, knowledge databases, and collaborative tools

Implement processes for documenting experiential knowledge through interviews, case studies, and other methods

Encourage and facilitate knowledge sharing across teams, departments, and external partners

Develop and manage knowledge-sharing platforms, such as intranets, wikis, and collaboration tools

Organise and lead knowledge-sharing initiatives, workshops, and communities of practice

Provide training to employees on knowledge management tools, processes, and best practices

Foster a culture of continuous learning and collaboration through regular knowledge-sharing events and initiatives

Act as a subject matter expert on knowledge management, offering guidance and support to teams and departments

Measure the effectiveness of knowledge management initiatives through KPIs and user feedback

Continuously improve KM processes, tools, and systems based on performance metrics and evolving organisational needs

Stay current with emerging knowledge management trends and technologies, implementing innovations as needed

SKILLS REQUIRED

Relationship Management

Information Content Publishing

Data Management

BEHAVIOURS & APPROACH

Promotes a collaborative environment where knowledge sharing is encouraged and valued across all levels of the organisation

Takes the initiative to identify opportunities for knowledge improvement and continuously aligns strategies with organisational goals

Demonstrates a strong curiosity to learn, keeping up with the latest trends, technologies, and methodologies in knowledge management

Focuses on the needs of internal customers, ensuring that knowledge management solutions add value and improve business outcomes

Able to adapt to changing organisational needs and technological advancements, continuously refining KM strategies and practices

Strong communication, presentation and interpersonal skills, with the ability to engage effectively with senior management.

Strict, Rigorous, Meticulous, detailed oriented with the ability to convince effectively

Experience with and sensitivity to different cultures

WORK EXPERIENCE

Minimum of 5 years’ experience in ITSM related position(s) including Knowledge Management activities

Good technology awareness

ITIL lifecycle foundational awareness v3 / v4

Experience of a multi-skilled function operating globally

Experience of ServiceNow modules and processes

IT Infrastructure & Operations background would be advantageous

EDUCATION QUALIFICATION

Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related).

ITIL 3 or 4 foundation certification

Experience with ServiceNow modules

English language – expert proficiency (additional languages are beneficial)

WHAT WE OFFER

Competitive salary

Self & Family Health Insurance

Term & Life Insurance

OPD Benefits

Employees’ Deposit Linked Insurance Scheme (EDLI)

Learning & Development through HL Academy

Flexible Work from Home

Leave Travel Allowance

Variable performance bonus

Recreation facilities

Privilege, Casual and Sick leaves

HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE.

At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver.

Contact person

Kalaipriya Kumar

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Knowledge Management • Chennai, Tamil Nadu, India