Service Desk Team Leader

The Company

This is your opportunity to join a forward-thinking organisation committed to delivering exceptional services to the South Australian community. Renowned for driving digital transformation and fostering a collaborative work culture, this organisation values integrity, innovation, and accountability. You’ll work within a highly regarded digital team that supports critical services across a broad and dynamic enterprise.

This is a Weekend Shift only : Saturday & Sunday from 7.00am to 7.00pm and Monday from 8.00am to 5.45pm

The Role

As the Service Desk Team Leader , you will play a pivotal leadership role in ensuring a customer-focused, efficient, and effective service desk operation. Reporting to the Service Desk Manager, you will take ownership of daily team performance, service delivery outcomes, and the continuous improvement of service standards.

You will be responsible for :

• Delivering knowledgeable incident and service request management aligned with defined SLAs.
• Providing leadership, guidance, and training to team members, while overseeing day-to-day operations.
• Supporting operational business functions including human resources, health, safety, and welfare requirements within the team.
• Acting as a subject matter expert on service desk operations, systems, and customer service practices.
• Monitoring and improving service quality through performance metrics, knowledge sharing, and proactive engagement with stakeholders.
• Collaborating with internal digital and infrastructure teams, and liaising with external vendors where required.

You are a collaborative and capable IT professional with a strong customer service ethos and proven leadership skills. Your experience in technical service desk environments equips you to guide your team through complex issues and maintain high levels of performance and accountability.

To succeed in this role, you will demonstrate :

An ITIL Foundation Certificate is desirable but not essential.

The Benefits

Apply Now

Ready to lead, support, and grow with a dedicated ICT team? Apply Now -Please apply to the link with a word doc resume addressed to :

Redwolf + Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant